At Altura, we take your privacy seriously. This Privacy Policy outlines the type of information we collect, how it is used, stored, and protected, and your rights regarding your personal data. By interacting with our services—whether through our website, subscription channels, or communication platforms—you agree to the terms outlined below.

1. Information We Collect

We collect personal data that is voluntarily provided by users when interacting with Altura, including but not limited to:

• Full Name and Email Address: These are collected through contact forms, registration portals, and other sign-up mechanisms. This information is essential for account verification, communication, and service-related notifications.

• Payment Information: While Altura itself does not directly store or process payment data, we receive confirmation of payments made through secure third-party platforms, such as MQL5.com, which handles all payment transactions using industry-standard encryption protocols. We do not access or store full credit card or banking details.

• Telegram Username: We may collect Telegram usernames to communicate with clients directly, grant access to exclusive signal groups, provide support, and share time-sensitive updates.

2. How We Use Your Information

The data we collect is used strictly for service delivery, client support, internal record-keeping, and communication. Specifically, your information may be used for:

• Verifying your identity and subscription status.

• Providing access to paid or private services.

• Sending updates about your subscription or Altura services.

• ​Responding to support queries and improving customer service.

We do not use your data for advertising, nor do we sell, rent, or distribute personal information to third parties under any circumstances.

3. Data Storage and Security

All personal data is stored in encrypted and secured databases hosted through reliable providers. We implement appropriate administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.

Our staff and team members are contractually obligated (via internal NDAs) to maintain confidentiality and follow data protection protocols. Access to personal data is restricted to personnel who require it to carry out their job responsibilities.

4. Third-Party Services

Altura partners with external services such as MQL5 for transaction processing and Telegram for communication. While we strive to work with secure and reputable platforms, we recommend reviewing the privacy policies of these third-party providers as they are independent entities and may have their own data practices.

5. Your Rights

As a user, you have the right to:

• Request access to your personal information.

• Ask for corrections to inaccurate data.

• Request deletion of your data, where applicable.

• Withdraw consent at any time (this may affect service eligibility).

To exercise any of these rights, please contact us directly.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updated versions will be posted on our official channels, and we encourage users to review it periodically.